General

Gapseal is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at: service@gapseal.co.uk

The Terms and Conditions of Gapseal do not affect your statutory rights.

Making a purchase is easy. Just browse our web site, choose the amount of packs that you wish to buy either by making your own calculations, or by using our handy calculator on the order page and click order now, where you can pay online with credit card.

Alternatively you can send us a written order together with a cheque.

If you pay with credit card, we will ask you for the credit card holder's address and you will be given the opportunity to state your delivery address if it is different to the card holder's address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment. After completing this section, you will be sent a confirmation of order.

We accept most major credit cards (Visa, Mastercard, Switch, Delta, JCB, American Express).

You may send your credit card information also via phone or fax.

Back to top

Shipping And Packaging

Orders will usually be shipped with economy service (2-3 working days), orders of 3 packs or more will be sent with our dedicated overnight courier and will require a signature to confirm receipt. If you have selected economy service and you have not received your parcel within 5 days, please contact us. Please note that after your order has been dispatched, you may receive a text message from our parent company Safelincs stating that your goods have left our warehouse.

Please check the status of your package immediately before signing for receipt of the goods. If you see damage on the outer packaging this must be noted on your copy of the delivery note and on the copy of the carrier, otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these.

If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please ring the stated telephone number if required to do so on the card. Please note if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery fee for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.

If you add special delivery instructions such as "please leave parcel in porch if not in", we cannot provide you with a proof of delivery should the parcel go missing. We will however provide a proof of shipping if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Back to top

Security

Your credit card transactions are handled by SagePay, one of the market leaders in secure online transactions. The transfer of the purchase details from the retailer's site to SagePay are encapsulated using SagePay's own encrypted and digitally-signed protocol. Any communication between the shopper and SagePay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions.

Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

If you have any questions regarding security, please email us at service@gapseal.co.uk

Back to top

Guarantee and Warranty

Gapseal is guaranteed to be free from manufacturing defects for a period of 5 years. If you have any questions regarding the warranty, please do not hesitate to contact us at service@gapseal.co.uk

Back to top

Cancellation of order

You can cancel your order from the moment you order up to 30 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. You need to return the goods at your cost to us within the 30 days cancellation period. Should the goods not be returned to us within this cancellation period, we can offer to collect the goods and deduct the direct costs of this return from your refund. If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund. Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged. If you struggle to return large or heavy items, please contact us on 0800 612 7859 and we can offer collection of the goods. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location. Any returns within the UK must be directed to:-

The Energy Project (Safelincs Ltd)
33 West Street
Alford
Lincolnshire
LN13 9FX
United Kingdom

Should your goods arrive damaged, please notify us as soon as possible.

Back to top

Unused Rolls of Gapseal

If you have any unused rolls of Gapseal when you have finished your project, you can return these to the following address within 3 month from receipt of your order:-

Gapseal
The Energy Project
33 West Street
Alford
Lincolnshire
LN13 9FX

Please include a short note detailing your original invoice number, and we will refund you accordingly.

To qualify for this, you must have an original invoice or order number, and the rolls must be in an unused condition and suitable for resale.

Back to top

Complaints Procedure

Should you have any complaints, please let us know by e-mailing us at service@gapseal.co.uk and we will do our best to help you.

Your complaint will be treated confidential. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.

Back to top